Regardless of your career stage, the Certified Associate in Project Management (CAPM)® is an asset that will distinguish you in the job market and enhance your credibility and effectiveness working on — or with — project teams.

 

 

The PMP is the gold standard of project management certification. Recognized and demanded by organizations worldwide, the PMP validates your competence to perform in the role of a project manager, leading and directing projects and teams." The exam covers the entire project life cycle from initiation and planning through execution, acceptance, support and closure. Project managers are in high demand and are one of the higher paying sectors in many industries. The exam covers pre-project set-up/initiating; project planning; project execution and delivery; change, control and communication; project closure.

 

 

The Agile Project Management course gives the basic of Agile with emphasis on the Scrum style. This course also gives the student a working understanding of how the philosophies and principles of Agile are used in successful projects. This course is intended for project professionals who are either using Agile principles in their work, or wish to included the principles, tools and techniques in the future.

 

 

A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, if the process is right, the results will take care of themselves. By Six Sigma standards, a right process is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization’s customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes and the products and services they churn out is the first step in Six Sigma projects. You need to listen to the voice of the customer to find out what customers need, identify opportunities for change and improvement, and translate customer needs into goals and customer deliverables. In this course, learners will examine how to analyse process components and stakeholders in an organization. They will also learn about concepts and tools for collecting and analyzing customer information and feedback.

 

 

Six Sigma is a data-driven improvement philosophy that views all activities within an organization as processes whose inputs can be controlled to effect significant improvements in process outputs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (define, measure, analyze, improve, and control) and a number of qualitative and quantitative tools for driving process, product, and service improvements aimed at reducing defects and variation. Companies across various industries are striving to become faster and more responsive to customers, achieve near perfect quality, and operate using world-class cost structures.

 

 

This ITIL Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This ITU course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small business and is also used internationally. This course covers the 5 main concepts within ITIL: Service Strategy, Design, Transition, Operation and Continual Service Improvement.

 

 

Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL ® service operation. Instructor - David Bigger